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HCH Buyer Benefits F.A.Q.

Q: What are the Costs and Fees?
The value our program provides is second to none as the ONLY fee you pay is the Real Estate Commission, which is only payable upon the Closing of your purchase transaction. This 3% fee our agents charge is often times paid by the Seller of the property you buy and there are NO OTHER FEES for the other services included in this program.
Q: What benefits does having a Buyer’s Agent provide?
Simply put, it provides you with a huge added layer of knowledge, advice and protection. Besides all the negotiation and contract assistance, Buyer’s agents are professional property finders and evaluators. Here are just some of the benefits they provide:
–Expert Advice and Opinions
–Knowledge of Off-market and/or Coming Soon listings
–Coordinating the entire transaction from start to finish
–Negotiation and Purchase Contract expertise
–Understanding Texas Real Estate laws and your legal Obligations
–Providing a layer of protection and communication between buyer and seller
–Legal Fiduciary with Loyalty & Confidentiality guarantees
–Help defining Improvements that remain with the property
–Assistance with Financing and Title aspects
–Assistance understanding Appraisal and Inspection reports
–Listing Agents take your Inquiry & Showing requests seriously
–Having an expert that protects and represents YOUR best interest
Q: What are the free Moving Coordinator and Service Provider Helpline services?
All of our Clients receive BOTH of the following special services at no added cost:
BONUS 1 = MOVING COORDINATOR SERVICE (4 HOURS)
We provide you with 4 Hours of access to our professional Moving Coordinator! Once a purchase contract has been signed, she will immediately work with you to understand your moving and packing needs and can help you with any of the following, even if you are moving from out-of-state:
**Obtain Rates and Quotes from Moving Companies
**Verify Insurance of Selected Mover
**Arrange for Packing of Specialty Items like Pianos, Antiques etc
**Arrange for Pick-ups of Items for Donations and Trash
**Research and provide a List of Utility Providers for your new home
**Advanced Packing systems to easily identify items
**Can meet Movers or Utility Providers at your new Property
**Can Organize, Schedule and Oversee your entire move for you
**Optional Full end-to-end Packing and Moving Solutions
It’s up to you to choose how you’d like your professional Moving Coordinator to spend the 4 Hour allotment of time you are provided by mixing and matching the above options or even creating new options based on your own specific needs. Please keep in mind there is NO obligation to use any of the movers they find for you as this optional service is designed simply to help you save time, money and stress.
Also please note that you can purchase additional hours at the rate of $100/hour if you desire more complete care. In fact, our Moving Coordinator can even execute full end-to-end in-house packing and moving solutions with her own fleet of trucks and crews for those who wish to move cross-country without ever touching their own belongings! Regardless of what options you choose, your first 4 hours of this professional service are FREE, thanks to HillCountryHomes.com.
BONUS 2 = SERVICE PROVIDER HELPLINE (2 YEARS)
When your purchase closes, you will receive access to our Service Provider Helpline for 2 Years. This helpline allows you to make individual requests to us to find contractors for various property projects. Whether you need a fence guy in Lampasas, a tiny home builder in Wimberley or a concrete specialist in Boerne, our team will canvas our existing contacts and databases to seek out a property improvement service provider for you. This relieves you of the stress many people have regarding property projects when being located outside of the city. We have extensive networks and experience with these types of providers and can help you transform your new property in a wide variety of ways. Some common needs we can assist with include:
**Fence and Gate Installers
**Metal Buildings & Garages
**Water Storage & Rainwater Services
**Landscape Materials and Installers
**Septic and Propane Providers
**Framers, Drywall & Roofing Pros
**Concrete, Asphalt & Alternatives
**Custom Homes & Tiny Homes
**Solar Power Specialists
**Handyman, Electricians & Plumbers
**Legal Land Partition Services
**Patio, Deck and Sunroom Builders
Q: Who will be my Real Estate Agent?
“Texas Ben” Cohen is the lead agent for the HillCountryHomes.com Realty Group and will work with you directly from the start. Depending on the nature of your target property, Ben and his local team will either handle your transaction from beginning to end OR in certain rare cases Ben will employ another licensed Agent who is an expert in the local area of interest to ensure you get the very best representation possible
For example, if you’re looking for a typical multi-acre residential property in areas like Jonestown, Lago Vista, Marble Falls, Spicewood, Dripping Springs or Fredericksburg, Ben will help you from start to finish as he can provide you the best advice and opinions in these areas. However if you are looking for Commercial property or farm land or in specific areas like Mason, Boerne, Kerrville or Blanco, Ben will typically employ a co-Agent who has great local knowledge but will still remain involved with your transaction from beginning to end.
One particular agent Ben works with often is Seth Koppel, the Big Lot Realtor, who has over 15 years of experience and over 500 homes bought and sold so in either case, you will always be quaranteed 2 things: that your lead Agent will be competent in the local specific market you are targeting and that Ben will remain personally involved and always available to you for expert advice and opinions at any and all times.
Q: What types of properties is this service for?
We can assist you in finding an agent that specializes in the following property types of interest:
**Raw Land
**Partially-improved Land
**Single Family Residence
**Condos/Townhouses
**Duplex/Triplex/Quadplex
**Farm & Ranch Properties
Q: Can I inquire or buy a property without an Agent?
You are certainly free to purchase a property in Texas without an agent but in our opinion, that’s like running through a field of landmines. Texas has unique real estate laws and it’s critical to understand both the Seller’s and your legal obligations.
It’s also critical to understand that if you contact a property for sale in Texas without being represented, the Seller’s Agent you will be talking to has a fiduciary duty to serve that Seller’s best interest at your expense. Therefore, if you reveal ANY personal or confidential info whatsoever, they have a legal duty to provide that info to their client, potentially hurting your negotiating position substantially.
The best protection is to always seek your own Buyer’s Agent first before inquiring on specific properties. The Selling agent will know you’re an active, qualified and professionally represented buyer and will not have any wiggle room to play games at your expense. Make sure you have a dedicated partner on YOUR team whose only job is to protect and assist YOU.




